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After serving on the rugged streets of Kansas City as a police officer, Chris Voss transitioned into the FBI, where his role as a lead kidnapping negotiator brought him face-to-face with bank robbers, gang leaders, and terrorists.Never Split the Difference takes you deep into the world of high-stakes negotiations, revealing the nine essential principles that helped Voss and his team succeed when the stakes were at their highest—when human lives were on the line. Rooted in the real-world experiences of a top-tier intelligence professional, this book provides the tactical edge and communication skills you need to influence any discussion and come out on top.
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